Terms and Conditions

Acceptance of our terms and conditions

By paying the required deposit you are accepting the Redwood Classic Car Hire ‘Terms and Conditions’. Redwood Classic Car Hire will not accept any hire without the hirer agreeing to these terms and conditions.

Deposit

Redwood Classic Car Hire requires payment of the deposit published on our website or payment of the full hire price to confirm a booking. Provisional bookings, where offered by Redwood Classic Car Hire, are valid without deposit for a period of 5 days after which time you must either pay a deposit to confirm the booking or contact us to agree an extension. After 5 days a provisional booking will lapse and the date will be available to other customers. By paying the required deposit, you will secure the wedding car and driver for the date and price agreed between the hirer and Redwood Wedding Car Hire.

Balance of Payment

The balance must be paid in full 28 days before the date of the wedding. If you fail to pay the final balance, you will forfeit the deposit and the contract for hire between the hirer and Redwood Classic Car Hire will be deemed to be cancelled. Any extension of the payment period must be agreed in writing with Redwood Classic Car Hire before the balance becomes due.

The Price Our published prices are for guidance and must be confirmed at the time of booking. Our price is always the price at the time of booking and not the price at the time of the wedding, protecting you from any increases before your big day. Our price is all-inclusive – we do not have ‘hidden extras’.

No Smoking

We operate a strictly No Smoking policy in our cars.

Complimentary Drinks

These are provided for the married couple only.

Changes

You are welcome to request changes to your hire at any time prior to the commencement of the hire period. It will be at our discretion if we can agree to these changes. We will endeavour to accommodate changes requested during the hire period. We do not charge for changes except where it involves additional cars or drivers.

Cancellation

Cancellation of a confirmed booking will result in forfeiture of your deposit. If you cancel your booking within 8 weeks of the hire date then 50% of the hire charge is payable. If you cancel your booking within 4 weeks of the hire date then 100% of the hire charge is payable. Redwood Classic Car Hire recommends that you consider cancellation insurance to cover the charges above. However, Redwood Classic Car Hire does not offer such insurance. Cancellation of a confirmed booking must be made in writing to Redwood Classic Car Hire and is effective on the date received by us.

Refusal to Carry

The driver has the right to refuse entry to the vehicle under his control to any person who is, or appears to be under the excessive influence of alcohol or ANY illegal substances. Any offensive, abusive or intimidating behaviour directed at the driver and/or the vehicle in their charge by the hirer or ANY member of the hirers party or guests will result in the termination of hire. A claim or compensation will not be accepted under these conditions and our decision is final.

Personal Belongings

Redwood Classic Car Hire will make every effort to ensure that there is no damage or loss to the hirer’s property. It is the hirer`s responsibility to ensure that all personal items are removed from the vehicle at the end of the hire period.

If we find any Item left in our vehicle by the hirer, we will notify the hirer and hold the item at Redwood Classic Car Hire for 1 month from the date of hire. It will be the responsibility of the hirer to collect such items. Valuables left in the vehicle are the responsibility of the passenger. We take no responsibility for personal belongings or clothing that may become dirty, damaged or lost when using our vehicles.

Seating

Seat belts are provided in the Jaguar and Rolls Royce. We may carry children but they must be under the supervision of an appropriate adult. Where, because of the age of the child, a special seat belt or seat is required, it is the responsibility of the hirer to fit and remove such devices. The vehicles are not fitted with ISOFIX. The driver and Redwood Classic Car Hire will not be responsible for the fitting of such a device. The time taken to fit special devices must be taken into account by the hirer. The hirer is not to make or attempt to make any modification to the vehicle. The driver can refuse to allow any fitment that he considers dangerous or that might damage the vehicle. Cars will not carry more than the driver deems fit or exceed the vehicles specifications. No animals are allowed with the exception of guide dogs (must be approved at the time of booking).

Access

The hirer should ensure that adequate access, turnaround and exit for the vehicle(s) is available at all address`s to be attended. If at any point the driver feels that this is restricted in any way then the driver will stop at the nearest legal safe point available, regardless of distance. The driver has the right to refuse to travel on any surface that he feels may cause damage to the vehicle.

If you have an unmade road or uneven road surface then please inform us at the time of booking.

Collection

The driver will announce that the wedding transport has arrived to the hirer at the address given on the booking form. Once the driver has announced his arrival, responsibility for keeping to the times in the ‘Transport Plan’ rests with the hirer. If the party is being collected from a hotel, it is advisable to make themselves available at the agreed time. The driver will make his presence known to the hotel reception staff and provide them with details of who is to be collected.

Delays & Breakdowns

Where the driver considers that an event may present a danger to the passengers or vehicle, he will stop and may abandon the journey. Redwood Classic Car Hire will endeavour to inform the hirer of any delay arising from either a vehicle breakdown or delays beyond our control. Whilst we make every effort to keep our vehicles in good order unforeseen events can arise. If the car you have booked develops a fault that cannot be rectified in a timely manner a second vehicle will be dispatched as a replacement. If the value of the replacement vehicle is less than the hired vehicle the difference will be refunded, if the value of the replacement is greater there will be no extra charge added. It is the hirer’s decision whether to accept a replacement. If this option is not accepted by the hirer then a full refund will be issued and our liability will be no further. In an emergency, we may attempt to provide alternative transport from 3rd party companies but where we do, the 3rd party’s terms and conditions must be adhered to. Whilst every effort is taken in finding the best routes for your journey circumstances beyond our control may arise. Road-works, local events, rural activities, road closures, accidents and weather conditions can effect journeytimes. Any delays en-route to any location is beyond our control. No liability can be accepted for any of the above.

Adverse Weather Conditions

We will make every effort to uphold our responsibilities and to make your day run smoothly. However, British weather is very unpredictable. In the event of adverse weather we will decide if it is safe to operate our vehicles. Should we feel that it would be hazardous to operate in the given conditions the hirer will be notified and a full refund issued with no further liability. We will always observe safe operating practices and safety shall not be compromised. During the winter months it may be advisable to have a back-up plan should inclement weather be forecast.

Damage to vehicle

If any member of the hirer’s party causes damage/theft to Redwood Classic Car Hire property, or incites others to cause damage/theft to the vehicle or contents, the hirer will be responsible and liable for all repair/restore costs to the vehicle. Damage/theft to either the exterior or interior are both the responsibility of the hirer. Total repair cost will include the cost of repair, loss of bookings and any other incurred costs.

Cleaning

Redwood Classic Car Hire vehicles will arrive in a clean and presentable condition. Should a person be taken unwell in the car a cleaning charge will be levied.

Complimentary Gifts

These are offered to the Bride and Groom and are given as a courtesy and do not form any part of the hire agreement.

Limitation of Liability

Redwood Classic Car Hire are not responsible for delays or cancellations of ceremonies or receptions, missed appointments or delays, traffic congestion, poor weather conditions, incorrectly advised timings, incomplete address details or other circumstances beyond our control.

Terms and Conditions

We reserve the right to amend our Terms and Conditions at any time. Existing confirmed hirers will be notified of any changes.